Terms & Conditions

LOVO products are guaranteed to reach you undamaged.   If your product is damaged please contact us. Please note we are unable to accept product returns as these are temperature sensitive food items.

LOVO Chocolate is a fine and pure chocolate. We have no preservatives or binders or artificial anything. Chocolate is best stored between 55F-68F and between 50-60% relative humidity. Above 68ºF chocolate will soften and ultimately melt. Lower temperatures than 55ºF can be tolerated but you want to avoid sudden drops in temperature - such as putting the chocolate in a refrigerator, as this can cause separation of some of the fat compounds in chocolate so that they migrate to the surface and you see a white'ish residue on the chocolate (called blooming).  We can not take responsibility for heat damage that occurs if you have stored your chocolate outside of these temperature conditions.

By either (a) agreeing to our Privacy Policy and Terms of Service and/ or (b) entering your phone number to opt in to receiving messages and clicking “Submit”, you agree that LOVO Chocolate or our providers may send you text marketing offers and text notifications. Our texts will not exceed 4 per month. You can unsubscribe from further text messages by replying STOP in the text reply box. Message and data rates may apply.

Offer(s) are valid for new SMS subscribers only. Must use code to redeem. Our offers are for one-time use, may not be used in combination with any other offer and are not valid during certain promotional time periods. Offers apply to orders shipping in the US only. Offers cannot be applied to previously placed or pending orders. Offers apply to authorized purchases only. We reserve the right to cancel any order due to altered, unauthorized, or ineligible use of offer and to modify or cancel this promotion due to system error or unforeseen problems. Only authorized orders will be processed and shipped. Other restrictions may apply.

Want to talk to Customer Service? Email us at orders@lovochocolate.com.